We called Cybertek because our computer was so full of spyware that nothing we did fixed it. It was so terrible at times I could hear my son screaming at the machine because no matter what he did, pop ups and programs would open and screw everything up. We called Cybertek out of the Yellow Pages, and they came out, took our PC back to their office, and in 1 day, fixed everything we had wrong, and brought it back better than it ever was before. We have also used their remote PC assistance service, and had them tutor us on how to use some of our programs. Anytime we have a computer problem, Cybertek is who we are calling!