I was introduced to Cybertek by my secretary one day as I was having problems with my computer. Since then I contracted them to repair my home PC. Cybertek backed up all my personal data, took the computer to their office, and totally redid it. They brought it back the next day, set it up, and taught me how to use Windows XP. I also used them for Remote PC Assistance when I had questions and they could actually see my screen and show me on it how to do whatever I need done, or fix any problems I had. I highly recommend Cybertek !