I met Scott from Cybertek through a fellow employee who had a friend who they did some work for. I had them come out to the house to check out our computer. They were able to find viruses, spyware, and other various problems, and advised us that it was better for us to buy a new computer than to have them re-fix all of the problems. They removed the spyware and viruses, and made the computer much better for us. They also backed up our data for us so when we get a new computer we could easily transfer our files. Word of mouth says a lot!