As a grandmother who’s brother was in the computer field, I know a thing or two about computers myself. However, I ran into a problem that I just could not solve. I needed someone to help me past where I was stuck as my computer would no longer show me my CD-ROM’s. I called Cybertek and had a consultation and they were able to remedy the problem. They did tell me it would never be the same after a spyware attack like that I think they called it malware and suggested to have it formatted. Spyware is so bad now it’s disabling CD-ROM’s? Due to my experience in the PC field, I think it’s absolutely amazing they were able to recover the computer well enough for me to use again!